How Organizations Use AI: Evidence from ChatGPT

2026

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AI-generated summary

1) This paper provides crucial insights into how organizations are adopting and utilizing ChatGPT Enterprise, revealing patterns in usage, worker roles, and task applications that inform the broader impact of AI on the workplace.
2) * Details the rapid growth of ChatGPT Enterprise adoption and usage.
* Analyzes how adoption patterns differ across firm characteristics, such as size, value, and R&D intensity.
* Examines how ChatGPT Enterprise use varies across different job functions, seniority levels, and knowledge work tasks.
3) AI adoption, ChatGPT Enterprise, organizational use, generative AI, workplace AI

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