AI and the future of retail financial services

2026

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AI-generated summary

1) This report explores how AI will transform retail financial services by 2030, outlining strategic choices for regulators to shape this evolution responsibly.
2) * Examines the impact of AI on firms, consumer journeys, competition, and financial crime.
* Details the "autonomy spectrum" of AI, from assistive to fully autonomous.
* Provides priority recommendations for the FCA to adapt its regulatory framework and supervision.
3) AI, retail financial services, future of finance, regulation, consumer protection

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