How AI-First Banks Are Rewriting the Rules of Retail Banking

2026

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AI-generated summary

1) AI-first banks are revolutionizing retail banking by leveraging generative and agentic AI to unlock significant value and create new customer experiences.
2) This report details how AI-first banks are achieving transformation through decisive AI investments, explores the impact of GenAI and Agentic AI, and outlines the approaches taken to deliver measurable results. It addresses key questions for bank executives regarding AI imperatives, value realization, functional impact, strategic approaches, and building an AI-first mindset.
3) AI, Retail Banking, Generative AI, Agentic AI, Digital Transformation

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