The Connected Store Shop happier. Work smarter. Win with intelligence.

2026

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AI-generated summary

This report outlines how retailers can transform their stores into intelligent, connected ecosystems to drive revenue, margin, and productivity in the evolving retail landscape.

* **The Connected Store Operating Model:** Explores the integration of customer, associate, and enterprise experiences to create a seamless and intelligent retail environment.
* **Maturity Path and Practical Sequencing:** Details a phased approach for retailers to evolve from foundational capabilities to a fully connected store, emphasizing deliberate sequencing and scaling for measurable value.
* **Value by Stakeholder:** Demonstrates how a connected store benefits customers through enhanced experiences, associates with improved tools and guidance, and the enterprise with greater visibility and adaptability.

Tags: Retail, Connected Store, AI, Customer Experience, Associate Experience

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