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The adoption of Generative AI in EU public administrations: exploring individual behaviours and organisational approaches

2026

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This report explores the adoption of Generative AI in EU public administrations, examining individual behaviors and organizational approaches to inform responsible and effective integration.

* Analyzes individual civil servants' perceptions and uses of Generative AI, including tensions between empowerment and dependency, innovation and control.
* Investigates organizational assimilation strategies, detailing a four-stage model from exploratory to reflective, and identifying key enabling mechanisms.
* Provides actionable policy recommendations for strengthening GenAI infrastructure, governance, operational readiness, and accelerating public value creation.

Tags: Generative AI, Public Administration, EU, Digital Transformation, Policy Recommendations

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