AI in GovTech: what works, what fails, and why

2025

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AI-generated summary

1) This report provides a critical analysis of AI in GovTech, offering insights into successful implementations and common pitfalls to guide effective adoption.
2) * Explores the three essential elements for making AI work in government: sector-driven capability building, AI-augmented public services, and AI-ready digital public infrastructure.
* Identifies recurring challenges that prevent AI projects from scaling beyond the Proof-of-Concept phase, including misaligned expectations, lack of leadership, budget constraints, and data/legal issues.
* Presents a case study of a successful AI deployment in Estonia, highlighting key lessons for other public sector organizations.
3) AI, GovTech, Public Sector, Digital Transformation, AI Adoption

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