Demand for Conversational AI

2026

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This paper estimates demand for conversational AI, revealing that instrumental uses are preferred over relational ones, and that social stigma significantly suppresses stated demand.
* Examines demand for five conversational AI use cases: administrative assistance, studying, wellness, friendship, and romance.
* Analyzes the impact of price, privacy, and personalization on adoption.
* Investigates the role of social stigma in suppressing stated demand below latent demand.
Tags: Conversational AI, Demand, Social Stigma, Conjoint Experiment, Welfare Analysis

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